One of the chromebooks is a 14-x000na, and the other is 14-x006na. Already completed a power wash and cannot ec reset because power button on keyboard does not work. HP Chromebook 14 ak040nr keyboard not working. If a wireless mouse or keyboard does not respond, check for connection and power issues. The only option you have with the chromebook is to perform a Powerwash or factory reset to resolve your keyboard issue. Service or replace the integrated keyboard in the notebook. I have reset to factory settings, but this didn't do anything. On the 14-x000na, the 6, y, h, n, 7, u, j and m keys are not working, and on the 14-x006na the 8, i, k and , keys aren't working. Powerwash: Performing a Factory Reset on Your HP Chromebook or Chromebox (Chrome OS) If this does not work or you are not able to do the Powerwash, you will need to contact HP phone support for repair options. Of course this forces you to open the chromebook, but it only requires limited technical skills. If the device still does not work as expected, go to Wireless Keyboard and Mouse Troubleshooting. I have two chromebooks here with certain keys not working. My keyboard no longer works, but the track pad is still functional. This document is for HP PCs using a wireless keyboard and/or mouse with a USB receiver. If the Startup Menu screen does not open, the integrated keyboard hardware is not working. None of the keys work at all. Hope this helps for you as well. Is there anything that I can do to possibly reset the chromebook? To continue using the notebook, connect a USB wired keyboard to a USB port, and then restart the computer. FYI: CB5-132T-C9ES is the type of my chromebook where the 1-key was broken. Now he's already working fine for a full day, so fingers crossed that the problem stays away.
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