I wasn't supposed to use it in the UK which I'll admit was my fault, but I did email them telling them I had issues with it before I used it in the UK so therefore it was sent faulty. Disabling it will result in some disabled or missing features. One day my sister told me about reviews that ladies hair were thinning from D.C. never again, will I visit DevaCurls. I am a practical person by nature and had sported the same layered Farrah Fawcett hair style since the age of 14. I ordered a $99 bundle of DevaCurl products on Jan 16th and was waiting for them to arrive. I get back another canned response that says they will get to me within 3 days.Fast forward to March 3rd, I receive an email that says "Your refund is on the way." Ok, I call the number and the woman asks what I want to return - I tell her "the Ultimate Care Kit" and she asks what all was in it? I only left this product on while in the shower for about 10 minutes and I can tell that had I left it on much longer, … Just want to warn other ladies/guys.. Aside from the product, thier customer service sucks! Ugh! Find a variety. It smells amazing and makes my hair so soft and tangle-free, without being oily or weighed down. Deva curl B'LEAVE-IN IS NOT ACCEPTABLE. Read honest and unbiased product reviews from our users. Really? When I got to the salon 15 minutes early, I was told he will see me at my schedule appointment\, I say okay and sat down to wait. Top subscription boxes – right to your door. They are Carleen Sanchez protoges. Needless to say, dont buy this product! I haven’t used them for a while because, well, given the allegations I’m a bit concerned.But if you want to read my original opinion, I've left it up :) See all details for DEVACURL Melt Into Moisture Matcha Butter Conditioning Mask (Travel... © 1996-2020, Amazon.com, Inc. or its affiliates. © 2020 Trustpilot, Inc. All rights reserved. The mask I bought in Devacurl looks the same, feels the same, smells the same and works the same as the one I bought las year in Amazon, so I'm confident to say it is authentic. Wild.Final update: I received a refund check (dated 6/23) in the mail on 6/30. You'll love her assistants as she screens and educates them carefully to go on to open salons of their own. Buyer beware. Just think I gave these to my young daughter for her curls, she also experienced major hair loss and itchy scalp. That continues today. no crunch.. Had ordered the products with great hope (order# 100324880) but ended up losing the money coz the products never reached me. After seeing all the reviews it's hard to believe they still make this stuff. I personally, leave it in over night: I wash my hair, put this in, put my hair in a bun, put a microfiber towel over my pillow, and wash out in the morning. This is a good treat for my hair. Colette my stylist was able to cut my hair and show kindness and respect when speaking to me. That was the goal! It's so frizzy and my curl definition is lost. I am proud to say that Carleen Sanchez of Hair Cut/Color/Style in Reno, NV has been my master hair cut/color/stylist for almost 10 years. Both my daughter and I had terrible scalp issues after using these Devacurl products. I thought this will be a way for me to begin caring better for my hair. After the surgery, I was browsing Yelp when I found Carleen's rave reviews. And, I can't stress the fact that "you get what you pay for". She does have a wait-list and schedules clients for an entire year's worth of appointments in advance, so get on that wait-list NOW. It could take you 1 1/2 months to get your money back and a lot of hassle. Eventually there was a lot of frizz, dandruff, itching and redness. No Joke. I usually purchase them in person from ULTA or Sephora. So I may need to wait at least 2-4 more weeks to receive a CHECK. This is the best deep conditioner I've used yet! From my first appointment with her, I could feel how passionate and educated she was about all things hair and the satisfaction she got out of bringing her clients the ultimate in joy-filled satisfying hair experiences. What you can expect from devacurl: some good products, awful customer service and bad management haha. Sent an email to check in.5/6 update: received a reply to my email checking on return status: "Once product has been returned and processed please allow 6-8 weeks for reimbursement in check form." I love this hair mask, but the big size is too pricey. I bought a kit from the Devacurl website to try out the products in January 2020. I've never felt moved to write a public review like this before, but the lack of accessibility has compelled me. Find helpful customer reviews and review ratings for DevaCurl Melt Into Moisture Conditioning Mask, 8oz at Amazon.com. I switched to a different line of hair care just about 5 months ago, Amazingly, my drain is no longer full of hair anymore, just a tiny bit, if any, Just Like Before D.C. My hair is thickening again and feeling more like it used to. Read honest and unbiased product reviews … Look at the facebook messages of complaints, how they respond. I called them and told them that this was too long for something that was promised much quicker and customer service emails were not working. The worst!Terrible customer service!I ordered the diffuser/dryer kit but decided it wasn't for me so am attempting to return. I assumed that a refund would start the same time as the return like any other good vendor.During that time of refund/return, I received a response to the first question I had sent many days earlier. My hair became super tangled - I had to shampoo my hair several days in a row (I normally only shampoo once a week). Now to see they've done this so I can't communicate I'm really just shocked. Never been so mistreated by a company in my life. This is wild.5/4 update: I did finally receive the return kit, which was a number of plastic Ziploc bags to put bottles in, a form to fill out (again with exact descriptions of items being returned), and a shipping label. The customer care agents even tell you things, and then later when you call back to confirm what they've said to another agent or even the supervisor they tell you sorry but they can't follow through on it. Most companies have an automated/online return process. I'd get a refund for one order as it was returned to customs and could not get delivered, 2. that i'll get an email confirming this and 3. that the supervisor himself would contact me to tell me WHERE THE HAIRDRYER HE WAS SHIPPING OUT WOULD BE DELIVERED as we waited weeks to receive it. Ok, well here goes. What you can expect from devacurl: some good products, awful customer service and bad management haha. Ive contacted corporate 2 times and Ive gotten 2 different response on their return policy. Partly it was Fedex to blame as they didn't deliver it properly but Devacurl is equally responsible by not providing correct address details (as per Fedex). This mask was perfect for detangling my long and fine curls in the shower, decreasing the amount of time it usually takes in half and I barely had any breakage or loss of hair in the brush. In addition to that my hair is very dry and my curl pattern is lost. Treatment Tuesday are to help you guys narrow your search. PLEASE, do NOT buy this product!!! My baby-fine, low porosity, 2c-3a hair LOVES it so much, it is my very favorite hair mask and believe me when I tell you I've tried them all! I would never lie about this product, as I have no reason to. Prime members enjoy FREE Delivery and exclusive access to music, movies, TV shows, original audio series, and Kindle books. Pair It With . I received package and returned by next day. I followed instructions (had to use my own box) and UPS tracking says my return box was delivered 4/7. I am not affiliated with DevaCurl - this is an authentic review with my honest opinion but, if the accusations end up being true, I will stop endorsing them.
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